Motor Vehicle Insurance : Bharti AXA introduces smart e-Survey for quicker claims settlement

Bharti AXA General Insurance, a private general insurer, is leveraging technology to ensure convenience and speedier vehicle insurance claims settlement for its customers. It has now introduced a tech application ‘Smart eSurvey’ that allows customers and partner garages to raise instant vehicle insurance claims and get quicker claims settlement.

The general insurer is aiming to process 20-25 per cent of its total vehicle insurance claims in the first year through Smart eSurvey, which is a live streaming solution for processing motor insurance claims. Smart eSurvey is an additional service to facilitate faster claims approval and settlement, based on policy terms and conditions.

Under this offering, Bharti AXA General Insurance provides its customers the option of on-the-spot video inspection and virtual survey of their damaged vehicles through the Smart e-Survey App and browser-based web link.

“The Smart eSurvey App empowers customers and our partner garages to connect with us and raise motor insurance claims survey request instantly and seamlessly. It helps vehicle owners receive speedy claims settlement. Our novel initiative has made the entire motor insurance claims process effortless and more transparent,” Sanjeev Srinivasan, Managing Director and Chief Executive Officer, Bharti AXA General Insurance, said.

Using Smart e-Survey, customers and the company’s partner garages can initiate claim intimation by simply tapping on their smart phones. In any unfortunate incident, when the insured vehicle is damaged, customers and the garages can make a video call to show the impact of the damage.

The virtual survey can be completed in just a few minutes and claims processing would be initiated without the surveyor’s visit, provided the customer is found eligible for his claim.

“Video calling facility and virtual surveys eliminate the need for physical inspection of damaged vehicles. It further eliminates the customary process of physically submitting claim documents to the insurer, thus reducing waiting time drastically and helping in simplifying the entire claims process,’’ Srinivasan said.

Smart eSurvey, available on Google Play Store and also as a browser-based web link, helps improve transparency during the claims settlement process and provides vehicle owners clarity on coverage, deductions and entitlements during the claims process.

Bharti AXA General Insurance, a joint venture between Bharti Enterprises and French insurance major AXA, is introducing the digital solution with its partners across the country, following a successful pilot of the Smart eSurvey App with 15 motor repairers.

It may be recalled that Bharti AXA General Insurance had recorded a maiden profit of Rs 3.3 crore in the first six months of the current fiscal. The general insurer had recorded a 32 per cent increase in gross written premium in the April-December 2018 period to Rs 1,665 crore (Rs 1,262 crore).  

Source: Business Line

Date: 4th March 2019

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