5 attorney tips for detecting lies in the workplace

Unfortunately, deception is something that comes with the human condition.

Example, studies have found that roughly four out of every 10 resumes you see contain some form of substantial mistake, such as job candidates over-exaggerating their contributions at previous employers.

Another recent study, which compiled data from 200 previous studies, found that, on average, we detect lies 54% of the time. That’s just a little better than guessing.

So how can you root out falsehood like the HR super-sleuth you are?

Don’t watch — listen

Michael Johnson, former attorney with the Department of Justice and CEO of Clear Law Institute, offered the following advice to HR pros during a presentation he gave at SHRM’s 2016 Annual Conference & Exposition entitled, “Detecting Lies and Deception: Practical Skills for HR Professionals.”

Johnson has trained tens of thousands of professionals how to properly conduct investigations and detect scientifically validated signs of deception and truthfulness.

The biggest tips he gave during his presentation to help you get to the truth — in the hiring process and in workplace investigations:

  • Use open-ended questions.Start questions with either “describe” or “how” to allow someone to explain him or herself. You want to let the person talk. “Yes” and “no” responses give you little to work with.
  • Prepare a script.If you have time in advance, write down the questions you want to ask. It will help keep you on track and help you phrase the questions as you originally intended.
  • Create a relaxed atmosphere.Stress and nervousness don’t equate to deception. It just means the person is emotional. Don’t ask questions like the “bad cop” or be overly aggressive. And hold the conversation in a relaxing room. It shouldn’t be an interrogation.
  • Listen for the verbal cues someone’s lying.No one’s pants are going to catch on fire to make this easier for you, and many non-verbal cues for lying have been debunked. Liars try to control their actions and make a concerted effort to concentrate on their story. Listen for pauses before answers or avoidance of questions. One trick, Johnson suggested, is to have someone repeat his or her story in reverse. Then look to see if the facts change.

Keep cool. Even when you know someone is lying to you, don’t call the person out. He or she will shut down and stop providing you with information, which you may need later. Let people commit to their stories, and document all you can of what they say.

Date: 15th July, 2016

Source: HR Morning

Advertisements

5 WAYS TO – Efficiently Lead a Virtual Team Meeting

Virtual team meetings are increasingly becoming the norm in large organisations that have employees stationed in different locations. Brinda Dasgupta brings you tips from experts on how to make a virtual team meeting go smoothly and efficiently.

1 Get the Basics Right

It is essential to have a common purpose and alignment of organisation and team goals with individual goals to have the right synergy. “Establish rituals and choose a suitable technology based channel of communication, as these are key to successfully conducting a virtual team meeting,“ says Shirin Salis, vice president-HR at Ingersoll Rand India.

2 Plan Ahead

Every virtual team meeting should follow a certain rhythm and protocol. “Plan ahead by sending out written communication and agendas well in advance, and make sure attending colleagues have all the relevant information with them. This helps everyone be prepared for the meeting, thereby ensuring the process goes smoothly,“ says Yuvaraj Srivastava, chief human resources officer at MakeMyTrip.

3 Manage the Time

Depending on how large your team is, ample time will be spent on discussion of agenda points. “Set a protocol for speaking and keep duration guidelines in mind for each team member.It’s important to ensure that every colleague gets the opportunity to talk and voice his or her inputs,“ says Srivastava.

4 Have a Clear Direction

It is a good idea to spend some time chalking out the key discussion points before each team meeting, to efficiently utilise the time. “Virtual teams need a manager who communicates a clear direction, goals, roles and responsibilities, besides removing all ambiguity from the process and rules of engagement,“ says Kunal Sen, senior vice-president at TeamLease Services.

5 Engage with Colleagues

Virtual team meetings can have their own set of challenges, but these can be circumvented by spending time on building relationships and learning about team members’ capabilities. “Engage team members in the development of team strategy and provide time for team-building through cross-team projects. Also, allow different team members to lead virtual meetings,“ says Salis.

 

Date: 29th July, 2016

Source: The Economic Times

Pay Re. 1, get insurance cover for train travel

Train passengers booking their tickets online through the IRCTC website will be able to opt for travel insurance cover from September for a premium of just one rupee. The scheme offers travellers or their families compensation of up to Rs. 10 lakh in the event of death or permanent total disability, Rs. 7.5 lakh for permanent partial disability, up to Rs. 2 lakh for hospitalisation expenses, said a senior IRCTC official.

The new facility will be available for all passengers of Railways who book the e-ticket, excluding suburban trains, through its website, irrespective of the class of the ticket, on a trial basis.

The scheme is being implemented by IRCTC in partnership with ICICI Lombard General Insurance, Royal Sundaram and Shriram General. A total of 19 companies participated in the bidding process out of which these three were selected, he said.

The three companies selected will get the insurance policy on a rotation basis from an automated system. IRCTC has engaged the providers for a period of one year, with the provision of extending the contract on a performance basis.

Train accident and untoward incident cases will be as per definition under Sections 123 read with Sections 124 and 124A of the Railways Act, 1989.The insurance cover is uniform for all classes and the option available through a checkbox at the time of e-ticket booking. The premium amount will be automatically added to the ticket fare if the passenger opts for insurance. After the ticket booking and payment of premium, a message shall be displayed to complete the nomination details, which are necessary to settle the claims on timely basis.

Checking the option will make the coverage mandatory for all passengers booked under that PNR number and the premium charged accordingly. Users wanting coverage for children below five years of age will need to furnish details of the child at the time of booking and accordingly travel insurance premium will be added to the total amount payable.

Date: 28th July, 2016

Source: The Hindu

GlaxoSmithKline invests $360 million in post-Brexit UK manufacturing

Drugmaker GlaxoSmithKline on Wednesday revealed plans to invest £275 million into three of its British manufacturing sites,shrugging off Brexit worries.

The investment worth $361 million or 328 million euros — will be ploughed into facilities in Barnard Castle in northeastern England, Ware in the southeast, and Montrose in Scotland, GSK said in a statement.

The move will “boost production and support delivery of its latest innovative respiratory and large molecule biological medicines”, it said, adding that the “vast majority” of products will be exported globally.

GSK, which already employs 6,000 staff across its nine manufacturing plants in Britain, also noted that the investment would provide new job opportunities.

“Today’s announcement reflects further investment to support our pharmaceutical pipeline and meet growing demand for our innovative portfolio of newly launched products,” said chief executive Andrew Witty, who had backed the unsuccessful ‘Remain’ campaign in Britain’s June 23 EU membership vote.

“It is testament to our skilled UK workforce and the country’s leading position in life sciences that we are making these investments in advanced manufacturing here,” added Witty.

“From their manufacture in the UK, many of these medicines will be sent to patients around the world.”

GSK said it regards Britain as an “attractive” location because of its skilled workforce, technological and scientific capabilities and infrastructure — and its “competitive” corporate tax system.

Separately on Wednesday, GSK announced that it sank into a net loss in the second quarter of 2016.

The group made a loss after taxation of £435 million in the three months to June. That contrasted with a net profit of £149 million for the same period a year earlier.

 

Source: ETHealthworld

Date: 28th July, 2016

AIG launches Brexit insurance

European executives in the UK and their continentally-based British counterparts worried about their fate when the country leaves the EU are being offered the chance to take out “Brexit insurance”.

AIG, the US-based insurer, will this week launch an add-on to its directors & officers liability coverage that will add various costs associated with Brexit to its insurance.

The new terms include help for EU nationals wanting to become permanent residents in the UK. If their applications for residency are rejected, AIG will cover the costs of a legal challenge.

AIG will also cover the legal costs of a challenge to a repatriation order and, if the challenge is unsuccessful, the insurer will also pay for repatriation costs.

The cover will also apply to UK nationals living in the EU.

“While the outcome of the discussions between the UK and the EU are unknown, this addition to existing cover, which will be implemented at no additional cost, will give our clients peace of mind during a period of potential change,” said Anthony Baldwin, chief executive of AIG’s UK and European businesses.

The post-Brexit status of EU nationals living in the UK is still unclear. During her campaign for the leadership of the Conservative party, Theresa May initially said that EU citizens in the UK would be “part of the negotiation” on Brexit, although she later softened her stance.

Foreign secretary Philip Hammond this month called for a quick resolution to questions over what will happen to EU citizens living in the UK and British citizens living in the EU.

Nevertheless, AIG says that some EU expats are already seeking permanent residency in the UK so that they can continue to live in the country once it leaves the EU, regardless of the outcome of talks between Brussels and Westminster.

Since the referendum last month, the insurance industry has been trying to work out how to contain the potential damage that the UK’s exit from the EU could cause. Across the City, insurers and their lawyers are studying which legal structures will allow them to continue serving European clients from their London bases.

Increasingly, though, the industry is also seeking to turn the risks that Brexit poses into a business opportunity.

“The Brexit situation creates challenges but also opportunities. It generates complexity . . . and as a broker it is our role to support [clients] in this,” said Nicolas Aubert, head of broker Willis Towers Watson’s UK business at an event organised by trade publication Insurance Day this week.

Source: Financial Times

Date: 28th July, 2016

Train travel insurance for Re1 from September

Train passengers or their family will be eligible for compensation up to Rs.10 lakh in case of death or permanent total disability during the course of the train journey

Starting September, you will be able to purchase travel insurance for your train journey at the time of booking tickets, just as in flights.

TheIndian Railways Catering and Tourism Corp. (IRCTC), a subsidiary of the Indian Railways that handles online ticketing operations for the national transporter, will levy a premium of Rs.1 for the travel insurance.

Passengers or their family will be eligible for compensation up to Rs.10 lakh in case of death or permanent total disability and Rs.7.5 lakh for cases where permanent partial disability has happened during the course of the train journey. The insurance also covers hospitalization up to Rs.2 lakh and Rs.10,000 for transportation of mortal remains in event of death or injury from a train accident. Besides, in cases of terrorist attacks, dacoit, riots, shootouts or arson, short termination—when train journey is terminated before it reaches its destined station due to some issues or technical problemof trains and diversion of routes, a passenger will be eligible for a cover of Rs.10,000.

The facility, which would be a first for train travelers in India, will be available on booking e-tickets through IRCTC website or mobile app. It will be available for all passengers on all trains except local or suburban trains. The validity will start from the actual departure of train from the originatingstation to the actual arrival of train at destination.

IRCTC chairman and managing director A.K. Manocha said in a press statement that the insurance cover is uniform for all classes and the option is available through a checkbox at the time of e-ticket booking. The premium amount will be automatically added to the ticket fare if the passenger opts for insurance.After the ticket booking and payment of premium, a message shall be displayed to complete the nomination details, which are necessary to settle the claims on timely basis. He adds that scheme would be on trial basis to start with.

For e-copy of insurance receipts, it would be mandatory for the passengers to provide their email IDs. A text message will be also sent to the registeredmobile phone from the insurance company, confirming the policy. IRCTC will make an automatic refund of the premium amount after deduction of administrativecharges to the passenger in case the ticket is cancelled.

To select insurance companies for the project, IRCTC undertook a bidding process where 19 companies participated, out of which 17 were shortlisted. The firms which finally made it are ICICI Lombard General Insurance, Royal Sundaram and Shriram General.

Manocha explained that the three companies—ICICI Lombard General Insurance, Royal Sundaram and Shriram General—will get the insurance policy on a rotation basis from an automated system, and they have been engaged the providers for a period of one year with the provision of extending the contract on a performance basis.

In case of an incident, the passenger or his family should make claims immediately, but not later than four months following which the insurance company will process the claim and send the cheque to the customer/legal heir within 15 days of the receipt of document. It is also required to discuss with the IRCTC nodal officer before rejecting any claim.

Source: Livemint

Date: July 27th 2016.

HDFC Q1 net up 38% to Rs 1871 cr on stake sale in insurance biz

“Loan book stood at Rs 2.65 lakh crore at the end of June quarter, higher by 14.92 percent compared with Rs 2.31 lakh crore in the previous year,” the country’s largest housing finance company said.

Housing finance company HDFC ‘s April-June quarter profit beat analysts’ estimates, showing a solid 37.5 percent growth at Rs 1,870.7 crore on yearly basis, boosted by stake sale in insurance business. Total income from operations increased 19.4 percent to Rs 8,382.3 crore in the quarter ended June 2016 compared with Rs 7,018.6 crore in corresponding period of last fiscal. Net interest income, the difference between interest earned and interest expended, grew by 9 percent to Rs 2,229.15 crore on yearly basis. “Loan book stood at Rs 2.65 lakh crore at the end of June quarter, higher by 14.92 percent compared with Rs 2.31 lakh crore in the previous year,” the country’s largest housing finance company said. During the quarter, the corporation sold loans amounting to Rs 5,108 crore, including Rs 3,296 crore sold to HDFC Bank. HDFC further said it has sold 12.3 crore equity shares of HDFC ERGO GeneralInsurance Company to its partner Ergo International AG that resulted in pre-tax gain of Rs 921.61 crore during the quarter. Profit was higher than analysts’ expectations of Rs 1,820.8 crore for the quarter. Net interest margin declined to 3.8 percent from 4 percent on sequential basis. Asset quality was stable as gross non-performing assets stood at 0.75 percent in Q1FY17 against 0.7 percent in Q4FY16. Provision for contingencies shot up sharply by 580 percent year-on-year to Rs 340 crore during the quarter but declined 37.6 percent on sequential basis. It included additional one time provision of Rs 275 croretowards standard assets and other contingencies. Tax expenses increased significantly by 40.3 percent to Rs 829 crore on yearly basis, especially after stake sale. Consolidated profit (including insurance and asset management businesses) jumped 26.9 percent to Rs 2,797 crore and net interest income grew by 18.6 percent to Rs 13,517 crore YoY. The scrip of Housing Development Finance Corporation was quoting at Rs 1,387.75, up 1.47 percent after hitting a record high Rs 1,398 on the BSE.

 

Source: Money Control

Date: July 28th 2016.