ICICI Lombard General Insurance,the largest private sector general insurer in the country, on Tuesday has launched ICICI Lombard Healthcare Advisor-www.healthadvisor.icicilombard.com- a unique, web enabled platform that allows consumers to get answers to critical questions pertaining to healthcare providers and treatment beforehand.
The insurer has created a hospital and consumer feedback based rating mechanism wherein consumers can get treatment related details and gain from actual experience from patients for over 1,000 hospitals across primary, secondary and tertiary segments.
Speaking at the launch of the initiative, Bhargav Dasgupta, MD & CEO, ICICI Lombard General Insurance said: “ To help our customers take informed decisions, we have taken the initiative to build a comprehensive information and ratings framework through the Health Advisor platform. For this, we have harnessed our access to healthcare providers and collatedfeedback from a large set of customers to build a robust platform.”
Any individual can gain access to critical information and queries pertaining to healthcare treatment and hospitals, including:
- Compare cost of treatment for a particular ailment among hospitals.
- Compare quality of care for a particular ailment among hospitals.
- Compare hospitals on the basis of infrastructure, room and procedure costs.
- Seek customer feedback and ratings on hospitals with authentication.
- Seek help in terms of obtaining appointments at the hospital of their choice.
ICICI Lombard Health Advisor provides information on more than 30 treatment procedures, which have been selected on the basis of incidence rate. The procedures include removal of appendix, hernia, piles etc. It also provides information on bypass surgery, cataract operation, knee replacement surgery etc.
To ensure robustness of the platform, ICICI Lombard haspartnered with Tata Institute of Social Sciences (TISS) to identify qualityindicators to compare healthcare providers in the Indian context.
Source : AIP News Bureau