“It offers innovative solutions to improve claims service while reducing time and costs.”
Liberty Videocon General Insurance has launched tab-based claims surveyor App – ” LiVClaims” a technology-aided claims processing services.
After a thorough and a successful pilot-testing for over six months, the company has finally across all its branches in India.
Roopam Asthana, CEO and Whole Time Director, Liberty Videocon General Insurance, “Claims processing is a crucial activity for any insurance company. However, the complexity of managing claims environment with multiple systems and manual hand-offs can sometime create errors and delays that can cause irreparable harm to customer relationships. Our Tab-based Claims Surveyor App is here to simplify the claims processes, as it offers innovative solutions to improve claims service while reducing time and costs.”
Initially introduced for motor claims processing, this Tab-based App is an omni-channel approach, which would enable any motor claim surveyor of the company to perform key functions, such as loss assessment, estimation and communication from various remote locations in a cost effective manner. It will ensure quicker approvals to garages resulting into a better productivity and quality customer services.
Source:- AIP News Bureau